GENERAL JOB DESCRIPTION: To perform emergency dispatch for fire, police and ambulance personnel; to operate the communications center which serves the Ponca City and surrounding areas; and to gather, receive, record and disseminate information.
ESSENTIAL JOB FUNCTIONS:
1. Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature, location, and priority of emergency; dispatch emergency units as necessary.
2. Maintain contact with all units on assignment using a two-way radio; maintain status and location of law enforcement and fire units; maintain daily log of all field calls and units dispatched.
3. Monitor, receive, disseminate and transmit information for the Police Department and other agencies via a teletype machine.
4. Monitor all communications related to performance of Police, Fire, EMS and Public Works functions.
5. Use TDD and other telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire agencies.
6. Oversee and maintain records on activity of burglary and fire alarms at businesses and residences; dispatch appropriate personnel and equipment to location.
7. Read and update City maps as necessary; provide directions to emergency personnel.
8. Receive and forward non-emergency calls to proper personnel or departments.
9. Communication with walk-ins and provide general information or referrals as needed.
10. Input and retrieve information using a personal computer with state and national networks.
11. Maintain written records on a variety of log forms and time cards.
12. Monitor the security of Police Department via a closed circuit TV system.
13. Must have acceptable attendance and the ability to work well with people.
14. Any specific requirement stated in the offer of employment letter.
MARGINAL JOB FUNCTIONS: (Not fundamental but part of the job in a less important manner.)
1. Appear in court as subpoenaed.
2. Gather information for a variety of reports.
3. Search female prisoners as necessary; photograph female victims of domestic violence.
4. Perform routine maintenance on communications equipment; maintain communications center supplies.
5. Perform related duties and responsibilities as required.
Basic rules and regulations governing the operation of a communications radio transmittal and receiving system.
Basic radio broadcasting and communications procedures and rules.
Basic procedures used in operation 9-1-1 system.
Basic principles and procedures of recordkeeping.
General law enforcement codes, practices and methods.
Modern office procedures, methods and computer equipment.
Operate 9-1-1 systems; operate radio transmitting equipment.
Perform routine clerical duties.
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
Effectively communicate with and elicit information from upset and irate citizens.
Type accurately at a speed necessary for successful job performance.
Operate a computer terminal, teletype and other office equipment.
Work various shifts as assigned.
Understand and follow oral and written instructions; communicate clearly and concisely, both orally and in writing.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time.
EXPERIENCE AND TRAINING GUIDELINES:
Two years of general clerical experience. One year of experience in receiving and processing public service calls in a law enforcement or fire agency is desirable.
Training equivalent to the completion of the twelfth grade.
|2/10/2016 12:00 AM
|Open Until Filled