FAQs • Ponca City • CivicEngage

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Ponca City

Where do I signup?

Customers desiring Ponca City Broadband service must come into the Utility Billing Office, located at City Hall. There is no contract, but customers do need to fill out the utility services agreement (just like they did for electric and water service). Utility Billing is open Monday through Friday, 8 AM to 5 PM.

Once the customer service agreement has been signed, Ponca City Broadband will call the customer to set up an appointment for the in-home installation.

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Ponca City Broadband

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1. Why is WiFi slower than wired network devices?: https://www.howtogeek.com/217463/wi-fi-vs.-ethernet-how-much-better-is-a-wired-connection/

2. How much will it cost?

A 50 Mbps plan for $60/month
A 100 Mbps plan for $100/month
A 1 Gbps plan for $250/month

3. Is there an activation fee?: There is a one time activation fee of $200, or you can pay the fee over time at $10/month for 24 months.

4. Will I have to sign a contract?: There will be no contract. You can cancel whenever you like and will only be responsible for paying the remainder of the activation fee.

5. Will I be on a data cap or throttled?: No, there will be no caps and we will not throttle customers.

6. Where do I signup?

Customers desiring Ponca City Broadband service must come into the Utility Billing Office, located at City Hall. There is no contract, but customers do need to fill out the utility services agreement (just like they did for electric and water service). Utility Billing is open Monday through Friday, 8 AM to 5 PM.

Once the customer service agreement has been signed, Ponca City Broadband will call the customer to set up an appointment for the in-home installation.

7. Will I receive broadband bill separate from my other utility bills?: No. Ponca City Broadband will be billed from the Ponca City Utility Billing office, and it will be a part of your monthly utility bill.

8. Will you offer telephone and/or TV service as well?: No. As of this time, we are only offering internet service.

9. Will you serve areas outside of the Ponca City limits?: As of now, all that is planned is the area inside the city limits. t's possible that areas immediately surrounding the city limits will be considered, but other companies have already expressed an intent to build in those areas, so it's too early to tell.

10. Who can I contact for more information?

www.poncacitybroadband.com for general information about the project.
580-767-0311 for billing and availability questions.

580-718-5074 for service related problems.

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